Troubleshooting Guide

Common Symptoms:

• Black screen when launching
• Application closes without error
• Windows error messages

• Right-click and select ‘Run as Administrator’
• Ensure .NET Framework 4.8 is installed
• Temporarily disable antivirus software
• Update your NVIDIA graphics drivers
• Restart your computer and try again
• Check Windows Event Viewer for specific error details

• Changes revert after restart
• Profile settings disappear
• Custom configurations lost

1. Run the application as Administrator
2. Check folder permissions for the application directory
3. Ensure Windows User Account Control (UAC) isn’t blocking writes
4. Create a manual backup of your settings file
5. Verify antivirus isn’t quarantining configuration files
6. Try running in Windows compatibility mode

Common Symptoms:

• Temperature readings show as 0°C
• Fan speeds not detected
• Memory usage incorrect

Step-by-Step Solutions:

1. Update to the latest NVIDIA drivers
2. Close other monitoring software (MSI Afterburner, GPU-Z, etc.)
3. Restart the application with Administrator privileges
4. Check if your GPU model is supported
5. Enable NVIDIA API access in driver settings
6. Verify GPU is properly seated and functioning

Common Symptoms:

• Download stops at 99%
• File won’t extract
• Antivirus blocks download

Step-by-Step Solutions:

1. Clear your browser cache and cookies
2. Try downloading with a different browser
3. Temporarily disable antivirus during download
4. Use a download manager for stability
5. Check your internet connection stability
6. Download from alternative mirror if available

Still having issues? Contact our support team with specific error messages and system details for personalized assistance.

Windows Defender or antivirus blocks the application

Common Symptoms:

• File quarantined message
• Real-time protection alerts
• Application deleted automatically

Step-by-Step Solutions:

1. Add the application folder to antivirus exclusions
2. Create a Windows Defender exclusion for the executable
3. Download directly from our official website only
4. Verify file integrity with provided checksums
5. Report false positive to your antivirus vendor
6. Use Windows Security exclusion settings

Missing .NET Framework error on startup

Common Symptoms:

• ‘.NET Framework required’ error message
• Application fails to initialize
• Missing runtime components

Step-by-Step Solutions:

1. Download and install .NET Framework 4.8 from Microsoft
2. Use Windows Update to install latest .NET versions
3. Install Visual C++ Redistributable packages
4. Run Windows System File Checker (sfc /scannow)
5. Restart computer after installation
6. Check Windows Features for .NET Framework activation

Common Symptoms:

• UI becomes unresponsive
• Long loading times
• High CPU usage

Step-by-Step Solutions:

1. Close unnecessary background applications
2. Increase virtual memory/page file size
3. Update graphics drivers to latest version
4. Run disk cleanup and defragmentation
5. Check for Windows updates
6. Monitor system temperatures for thermal throttling

Overclocking changes cause system instability

Common Symptoms:

• System crashes during games
• Blue screen errors
• Display artifacts or corruption

Step-by-Step Solutions:

1. Return to stock settings if issues persist
2. Immediately reduce overclock values by 25%
3. Test stability with stress testing software
4. Monitor GPU temperatures during load
5. Increase power limit if available
6. Check PSU capacity and stability

Incompatibility with latest NVIDIA drivers

Common Symptoms:

• Features not working after driver update
• Application crashes with new drivers
• Settings not applying

Step-by-Step Solutions:

1. Check our website for driver compatibility information
2. Download the latest version of our tools
3. Try rolling back to previous NVIDIA driver version
4. Clear NVIDIA driver cache and reinstall
5. Contact support for beta compatibility updates
6. Use DDU (Display Driver Uninstaller) for clean driver installation

Issues with laptop or mobile GPUs

Common Symptoms:

• Limited functionality on laptop
• Optimus switching problems
• Power management conflicts

Step-by-Step Solutions:

1. Check if your laptop GPU is supported
2. Disable NVIDIA Optimus temporarily for testing
3. Update both integrated and discrete GPU drivers
4. Use manufacturer’s GPU control software alongside our tools
5. Check BIOS settings for discrete GPU priority
6. Some mobile GPUs have limited overclocking support

• Registry access denied
• System policy restrictions
• Group policy blocking access

Step-by-Step Solutions:

1. Run Command Prompt as Administrator and use ‘reg’ commands
2. Check local group policy settings (gpedit.msc)
3. Verify user account has local administrator privileges
4. Disable User Account Control temporarily for testing
5. Check registry permissions for NVIDIA-related keys
6. Contact system administrator for enterprise environments

Common Symptoms:

• Fans don’t follow custom curve
• Temperature-based control not working
• Fan speed stuck at fixed value

Step-by-Step Solutions:

1. Ensure no other fan control software is running
2. Update GPU BIOS if available and recommended
3. Check if your GPU supports custom fan curves
4. Verify temperature sensor readings are accurate
5. Reset to default fan curve and rebuild gradually
6. Some AIB cards may have hardware-locked fan controls